Privacy Policy

Effective Date: June 3, 2026  |  Last Updated: June 3, 2026

1. Introduction and Who We Are

Welcome to Hangry Joe's. We are a food service business operating in the United States, and we are committed to protecting the privacy and security of the personal information you share with us. This Privacy Policy applies to all users of our website located at cafe-hangryjoes.click, including visitors, customers, and anyone who contacts us through any of our official channels.

At Hangry Joe's, we understand that your personal data is valuable and that you trust us to handle it responsibly. We take that responsibility seriously. This Privacy Policy has been drafted in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other applicable state and federal regulations governing data protection and consumer rights.

Throughout this document, references to "Hangry Joe's," "we," "us," or "our" refer to the business entity operating under the Hangry Joe's brand. References to "you," "your," or "user" refer to any individual who accesses our website, uses our services, or provides personal information to us in any manner.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we collect are described in detail below.

2.1 Personal Identification Information

When you interact with our website, create an account, place a food order, make a reservation, subscribe to our newsletter, or contact our customer service team, we may collect the following personal identification information:

• Full name – to personalize your account and process your orders
• Email address – to send order confirmations, receipts, promotional communications, and service updates
• Phone number – to confirm reservations, communicate delivery updates, or contact you about your order
• Mailing and delivery address – to fulfill delivery orders and provide location-based services
• Date of birth – where required for age verification or promotional purposes
• Account username and password – to authenticate and secure your account

2.2 Payment and Financial Information

When you make a purchase through our website, we collect payment-related information necessary to process your transaction. This may include:

• Credit or debit card details (processed securely through third-party payment processors)
• Billing address associated with your payment method
• Transaction history, including order amounts and dates

Please note that we do not directly store complete credit card numbers or sensitive financial data on our servers. All payment processing is handled by reputable, PCI-DSS compliant third-party payment processors.

2.3 Usage Data and Technical Information

When you visit our website, we automatically collect certain technical and usage information through cookies, web beacons, server logs, and similar tracking technologies. This information includes:

• IP address – used to identify your approximate geographic location and protect against fraud
• Browser type and version – to optimize the website display for your browser
• Operating system and device type – to ensure compatibility and improve user experience
• Pages visited and time spent on each page – to understand user behavior and improve our content
• Referring URLs – to understand how users find our website
• Links clicked and interactions recorded – to analyze engagement with our content and offers
• Date and time of visits – to monitor traffic patterns and server performance
• Session identifiers and cookies – to maintain your session and remember your preferences

2.4 Device Information

We collect information about the device you use to access our website, which may include:

• Device identifiers (such as mobile device IDs)
• Hardware model and screen resolution
• Network information, including Wi-Fi or cellular connection type
• Crash reports and diagnostic data where applicable

2.5 Communications Data

If you contact us via email, contact forms, or other communication channels, we retain records of those communications, including the content of your messages, your contact details, and any attachments or files you share with us.

2.6 Voluntary and User-Generated Content

We may also collect information you voluntarily provide when you submit reviews, participate in surveys, enter promotions, or interact with our social media pages or community features on or connected to our website.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. Specifically, we process your data for the following reasons:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, deliveries, and reservations
• To create and manage your user account
• To send you order confirmations, receipts, delivery status updates, and related transactional communications
• To respond to your inquiries, complaints, and customer support requests
• To verify your identity and authenticate your account access

3.2 Analytics and Service Improvement

• To analyze how users interact with our website and identify areas for improvement
• To conduct internal research, testing, and quality assurance
• To monitor and analyze trends, usage patterns, and preferences
• To diagnose technical problems and improve website performance
• To develop new menu items, promotions, and services based on user feedback and behavior

3.3 Marketing and Promotional Communications

• To send you newsletters, special offers, promotional emails, and updates about Hangry Joe's (only where you have provided consent or where permitted by law)
• To personalize your experience and deliver content, advertisements, or offers tailored to your interests
• To administer contests, sweepstakes, loyalty programs, and other promotional activities
• To conduct market research and gather feedback about our products and services

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any email we send, or by contacting us directly at [email protected]. Please note that opting out of marketing communications does not affect our ability to send you transactional or service-related messages.

3.4 Legal Compliance and Safety

• To comply with applicable laws, regulations, and legal processes
• To enforce our Terms of Service and other applicable policies
• To detect, investigate, and prevent fraudulent transactions and other illegal activities
• To protect the rights, property, and safety of Hangry Joe's, our users, and the public

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements. Cookies are small text files stored on your device when you visit a website.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the website to function properly. They enable core features such as security, network management, and account access. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. We use tools like Google Analytics to help us improve our website based on this information.
• Functional Cookies: These cookies allow the website to remember choices you have made (such as your preferred language or region) and provide enhanced, personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

For detailed information about the specific cookies we use, their purposes, and your options for controlling them, please refer to our Cookie Policy, available on our website at cafe-hangryjoes.click. You may also manage your cookie preferences through your browser settings at any time.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own direct marketing purposes. However, we may share your information in the following limited circumstances:

5.1 Service Providers and Business Partners

We work with carefully selected third-party service providers who assist us in operating our website and delivering our services. These providers may have access to your personal information only to the extent necessary to perform their functions, and they are contractually obligated to protect your data and use it only for the purposes specified by us. Such service providers may include:

• Payment processing companies (e.g., Stripe, Square, PayPal)
• Delivery and logistics partners
• Email marketing and communication platforms
• Web hosting and cloud infrastructure providers
• Analytics and data analysis services
• Customer support software providers
• Fraud prevention and security services

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, courts, or other third parties when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or similar legal process
• Enforce our Terms of Service or other applicable agreements
• Protect and defend the rights or property of Hangry Joe's
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our website or the public

5.3 Business Transfers

In the event that Hangry Joe's undergoes a merger, acquisition, reorganization, asset sale, or similar business transaction, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your personal information becomes subject to a different privacy policy.

5.4 Aggregated or De-Identified Data

We may share aggregated or anonymized data with third parties for research, marketing, analytics, or other business purposes, provided that such data cannot reasonably be used to identify you as an individual.

6. Data Security Measures

We are committed to protecting your personal information against unauthorized access, alteration, disclosure, or destruction. We implement a variety of technical, administrative, and physical security measures to safeguard your data, including:

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Access Controls: We restrict access to personal information to authorized personnel only, on a need-to-know basis. All employees and contractors who handle personal data are required to maintain its confidentiality.
• Secure Payment Processing: All financial transactions are processed through PCI-DSS compliant payment gateways, and we do not store complete payment card data on our systems.
• Regular Security Audits: We conduct periodic security reviews and vulnerability assessments to identify and address potential weaknesses in our systems.
• Data Minimization: We collect only the personal information that is necessary for the purposes described in this Privacy Policy.
• Incident Response: We have procedures in place to detect, report, and investigate personal data breaches, and we will notify affected users and relevant authorities as required by applicable law.

While we take all reasonable steps to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, and you should take appropriate precautions to protect your own account credentials and personal information.

7. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights and responding to your requests in a timely manner.

7.1 Rights Under California Law (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the purposes for which it was used, and the categories of third parties with whom it was shared.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. We do not sell your personal information, but you may contact us to exercise this right if applicable.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of your sensitive personal information to purposes that are strictly necessary for providing services to you.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you a different price, provide a different quality of service, or retaliate against you for exercising your privacy rights.

7.2 General User Rights (All Users)

Regardless of your location, we extend the following rights to all of our users:

• Right to Access: You may request a copy of the personal information we hold about you at any time.
• Right to Correction: You may request that we update or correct inaccurate or incomplete information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to our legal obligations and legitimate interests to retain certain data.
• Right to Data Portability: You may request that we provide you with a copy of your personal information in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing your personal information, you may withdraw that consent at any time without affecting the lawfulness of any processing carried out prior to your withdrawal.
• Right to Object to Marketing: You may opt out of receiving marketing communications from us at any time, as described in Section 3.3.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request to us by:

• Email: [email protected]
• Website: Through the contact form available at cafe-hangryjoes.click

We will respond to your request within 45 days of receipt, or within such other timeframe as required by applicable law. In certain circumstances, we may need to verify your identity before processing your request to protect the security of your personal information. We may also decline requests in certain limited circumstances as permitted by law, and we will explain our reasons if we do so.

8. Data Retention

We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are as follows:

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data disposal procedures. In some cases, we may retain anonymized or aggregated data indefinitely for statistical and analytical purposes, as such data cannot be used to identify you.

9. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA) and applicable state laws, we do not knowingly collect, use, or disclose personal information from children under the age of 13 without verifiable parental consent. Our website and services are not directed at children, and we do not actively market to minors.

If you are a parent or guardian and you believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to investigate and, if confirmed, delete the relevant information from our records as quickly as possible.

We encourage parents and guardians to monitor and guide their children's online activities and to take an active interest in the websites and services their children access.

10. International Data Transfers

Hangry Joe's is based in the United States, and our primary data processing activities occur within the United States. If you access our website from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and services or by providing us with your personal information, you acknowledge and consent to the transfer of your information to the United States and to its processing in accordance with this Privacy Policy.

Where we transfer personal data outside of jurisdiction-specific frameworks (such as to third-party service providers located in other countries), we take appropriate steps to ensure that such transfers are carried out in compliance with applicable law and that adequate safeguards are in place to protect the security and privacy of your data.

11. Third-Party Links and External Websites

Our website may contain links to third-party websites, social media platforms, or other online services that are not operated or controlled by Hangry Joe's. This Privacy Policy does not apply to those third-party websites, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal information. The inclusion of a link to a third-party website on our platform does not constitute our endorsement of that website or its privacy practices.

12. FTC Compliance and Consumer Protection

Hangry Joe's is committed to complying with the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive practices in commerce, including those related to the collection and use of consumer data. Our privacy practices are designed to be transparent, fair, and consistent with FTC guidance and enforcement principles.

We do not engage in deceptive data collection practices, do not misrepresent the nature of our data processing activities, and provide consumers with meaningful choices and controls over their personal information. If you have concerns about our data practices that you believe may violate FTC guidelines, you may contact the FTC directly at ftc.gov/complaint.

13. Filing a Privacy Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we have the opportunity to address your concerns directly.

To file a privacy complaint with us:

• Email us at: [email protected]
• Please include a description of your concern, the relevant personal information involved, and any prior communications you have had with us regarding the matter.
• We will acknowledge your complaint within 10 business days and aim to resolve it within 30 business days.

If you are not satisfied with our response or believe that we have not adequately addressed your concern, you may file a complaint with the following authorities:

13.1 Federal Trade Commission (FTC)

The FTC enforces federal consumer protection laws, including those related to privacy and data security. You may file a complaint with the FTC at:

• Website: reportfraud.ftc.gov
• Mailing Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580
• Phone: 1-877-FTC-HELP (1-877-382-4357)

13.2 California Privacy Protection Agency (CPPA)

California residents may submit privacy-related complaints to the California Privacy Protection Agency:

• Website: cppa.ca.gov
• Email: [email protected]

13.3 State Attorneys General

Depending on your state of residence, you may also have the right to file a complaint with your state's Attorney General office regarding privacy violations. Most state Attorneys General offices maintain consumer protection divisions that handle privacy-related complaints.

14. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites you visit indicating that you do not want your browsing activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and our website does not currently alter its data collection practices in response to DNT signals.

However, you can control tracking technologies through your browser's cookie settings and through the opt-out mechanisms described in our Cookie Policy. We will continue to monitor developments in this area and update our practices accordingly if a uniform standard is established.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, business operations, or applicable legal requirements. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Privacy Policy on our website at cafe-hangryjoes.click
• Send a notification to registered users via email or a prominent notice on our website where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to reach out to us. We are here to help and are committed to addressing your privacy inquiries promptly and transparently.